Information Technology Coordinator

SCOPE OF ROLE:

Reports to: Director of HR, Admin and IT

Staff directly reporting to this post: IT Intern. And as Dotted Line Manager to Kirehe IT Assistant and Burundi Sub Office IT Officer. KEY AREAS OF ACCOUNTABILITY:

IT Systems Management

Ensures implementation of ICT strategies and new technologies.

• Compliance with global IT standards, Policies, and procedures for the CO technology environment.
  
• Working hand in hand with CO Finance and Regional IT support development and implementation of ICT annual plan based on agreed objectives and Standard Operating Procedures in ICT services.
  
• Working with Regional IT, design and implement a Disaster Recovery Plan for the CO with emphasis on data storage, security, and backup services.
  
• Lead IT initiatives, user awareness, and compliance with Global Assurance requirements.
  
• Actively participate in regional working groups for information and knowledge sharing
  
• Coach, empower, and build the IT team members for improved service delivery.
  
• Partner with Supply Chain to ensure timely and value-for-money IT-related purchases are achieved while ensuring SLAs with service providers exist and are adhered to.
  
• Promote a culture of documenting and sharing best practices using knowledge management tools and sharing monthly reports with the RO team and line manager
  
• Plan and budget for all IT expenditures in consultation with the line manager
  
• Ensure the use of the Service Desk in all offices and provide support and technical assistance to IT Assistants in resolving escalated issues.
  
• Pro-actively ensure ICT services are accessible and equipped with current hardware and software either through research or engagement with regional and global teams
  
  End-user Support and Administration
  
• Work with others in preparing IT assets disposal when appropriate and Ensure hardware is stripped and data secured before disposal
  
• Ensure ICT inventory for the Rwanda Country Office is up to date and consolidated in consultation with Supply Chain or Admin
  
  Information Security and IT Network Operations
  
• Ensure optimal functioning of Internet link in all offices
  
• Network Infrastructure and technology implementation, network performance management, and participation in improvement planning
  
• Managing access controls for all network-related services and resources.
  
  IT Capacity Building
  
• Identify user training needs through assessments and tailor appropriate responses
  
• Conduct IT staff capacity building through skills transfer
  
• Training material development for the country office in coordination with HR and Regional IT
  
  Technology for Development and Business Partnering
  
• Ensure continuous collaboration between IT and other departments for better service delivery
  
• Work with Programmes / Regional IT and Global T4D Specialist to ensure the use of technology in the delivery of programs.
  
• Inspire innovation through research and business partnering to make IT an enabler for the achievement of SCI's global strategy and for meeting local demand for tools
  
  
  
  SKILLS AND BEHAVIOURS (our Values in Practice)
  
  Accountability:
  
• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modeling Save the Children values
  
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to offer in the best way they see fit, providing the necessary development to improve performance, and applying appropriate consequences when results are not achieved
  
• Creates a managerial environment to lead, enable and maintain our culture of child safeguarding
  
  Ambition:
  
• Sets ambitious and challenging goals for themselves and their team takes responsibility for their personal development, and encourage their team to do the same
  
• Future-orientated thinks strategically and on a global scale
  
  Collaboration:
  
• Approachable, good listener, easy to talk to; builds and maintains effective relationships with colleagues, Members and external partners, and supporters
  
• Values diversity and different people's perspectives, able to work cross-culturally.
  
  Creativity:
  
• Develops and encourages new and innovative solutions
  
• Cuts away bureaucracy and encourages an entrepreneurial approach
  
  Integrity:
  
• Honest, encourages openness and transparency, builds trust and confidence
  
  QUALIFICATIONS AND EXPERIENCE:
  
• Degree or Advanced Information Technology Diploma from a reputable institution
  
• Minimum 5 years' experience across a multicultural ICT environment.
  
• Familiar with all day-to-day aspects of managing the IT needs of an organization, with specific areas of the role involving: day-to-day administration of Windows and MS Office Products, LAN/WAN infrastructures (routers, modems, switches, etc.); troubleshooting and administering Microsoft Windows-based network (LAN) and servers; good working knowledge of 0365, Azure AD, and antivirus (Endpoint)software deployment to workstations and servers, etc.
  
• Experience in implementing Technology and innovation in programs (Technology for Development)
  
• Good communication skills and a strong positive attitude toward learning
  
• Fluency in written and spoken English
  
• Previous experience in an INGO is an advantage but not a requirement
  
• Ability and experience in training end users or staff
  
• Commitment to Save the Children values.
  
  CHILD SAFEGUARDING:
  
  Level 3: the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.
  
  Anti-Fraud and Integrity Commitment:
  
  The organization maintains a zero-tolerance policy toward fraud, corruption, and unethical behavior. All staff are expected to uphold the highest standards of integrity and accountability, comply with internal policies and procedures, and report any suspected misconduct through the appropriate channels.
  
  Please note: The organization does not charge any fees at any stage of the recruitment process (application, interview, offer, or onboarding). Any request for payment should be reported immediately.